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Tag: north east social media training

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Facebook

Removing a Review on Facebook

People often ask me about removing a review on Facebook. Basically my answer up until now has been – quite simply you can’t.

Facebook have listened and thankfully you are now able to report malicious reviews left on your business page. Facebook will remove the review if it doesn’t reach their guidelines.

Just the other day, my first day back working after the Christmas break I received a notification saying “You have received a new recommendation”. Oooh how lovely I thought. Until I saw the recommendation.

“I do not recommend North East Social Media, I don’t want to see her posts” – is what was written. By someone I had never heard of in British Columbia. Why she would be seeing my posts without liking my page I will never know!

Removing a Review on Facebook
Remove Malicious Reviews on Facebook

I’ve worked hard to build up a reputation and have enjoyed my 5/5 Reviews on Facebook. So this one review, from someone who has never used my services, reduced me to a 4.6/5 rating and I was not amused!

Removing a Review on Facebook – Reporting

Thankfully I was able to click on the three dots next to the review where I was given the option to report a recommendation.

Report Review on Facebook

(Not that I would be reporting this review, Chris is lovely)

What really impressed me is that within an hour of reporting this, Facebook Support Responded to me with this…..

Remove Review on Facebook, message from Facebook
Facebook remove reviews

In conclusion, if you have a bad recommendation or review on Facebook you can now do something. For instance, if it is unwarranted and has nothing to do with your product or service. When the review isn’t based on real personal experience, Facebook will remove it.

Obviously Facebook won’t remove the recommendation or review if it is talking about your product or service. However, if blank, or totally inappropriate like mine was, they will. A step in the right direction!

Do let me know if this information has helped you and in addition make sure you sign up to hear about our upcoming Workshops for 2020.

Categories
Facebook

How do I get likes on my Facebook Page

How do I get likes on my Facebook Page

The question How do I get likes on my Facebook Page is one that I am asked often.

It’s important to let people know you are there! Creating a beautiful business page is one thing, but once it’s there you have to go out and get people to “like” you.

How do I get likes on my Facebook Page – Invitations

The first thing you can do is invite any people you are personal friends with on Facebook to like your page but be aware. My advice here would be, only invite the people who would actually be interested in your business posts.

There is no point getting people to like your page just for the numbers.

You need likes from people who are really going to be interested in what you do, what you post about. People who will get value from your updates and ultimately people who are likely to buy your product or service.

How do I get likes on my Facebook Page – Marketing Materials

Make sure you include your Facebook Business Page address on ALL of your marketing literature, on your

  • flyers
  • business cards
  •  pop up banners

How do I get likes on my Facebook Page – Email Signature

How do I get likes on my Facebook Page, Email Signature

Include a link to your Facebook Business Page at the bottom of your email, in your signature pane.

When I click to create an email, the picture here on the right is what displays, it is preset for every email I send out.

The large logo links through to my website, the underlined text links to my personal LinkedIn Profile and the Social Media Icons below that link to my relevant Social Media platforms.

Email your contacts

Send an email and TELL people you are on Social Media and ask people to connect with you.

Other Suggestions

If you send out products, include a postcard, or business card, with your Facebook Business Page details on it.

Tweet links to your Facebook Business Page

Create and Advert on Facebook for Page Likes, but really nail down your target audience.

Post interesting posts on Facebook, posts that will encourage interaction. As people do start to like your Facebook status updates, their friends will see it, in their newsfeeds.

Facebook Like Button on your Website

Make sure you have the relevant like us on Facebook button on your website.

As people start to like your posts, click on those who have, and if they have not liked your page already, invite them to do so.

Invite people who have liked your posts to like your page

Here’s a very quick 60 second video to show you how to do this.

https://www.facebook.com/watch/?ref=external&v=1203166759713727

I do hope you find these tips useful.

If you have any questions, please ask away – I am more than happy to help where I can. Make sure you connect with me on Facebook too

Important Update – 1st March 2021

Please be aware that Facebook have annouced, some time ago now, that they are in the process of getting rids of likes on your Facebook page. These will be replaced with “follows”. If you check, you will probably find that you already have more followers than you do likes.